Pay Bills

Sentara Health knows that navigating medical bills can sometimes feel overwhelming, especially when you’re already focusing on your recovery or the care of a loved one. That’s why Sentara provides simple tools and clear resources to help you understand, manage, and pay your bills with confidence. Our goal is to remove the stress of billing so you can keep your attention where it belongs—on your health.

Your Sentara Health bill will vary depending on several factors, such as the type of services or treatments you receive, the complexity of your care, how long you were admitted or seen, and your insurance coverage. Every patient’s situation is different, which is why Sentara offers multiple support options to guide you through the process.

How to Pay Your Sentara Health Bills

via Sentara Bill Pay website

Visit https://www.sentara.visitpay.com/#/Authentication Sign in to manage your Sentara bills securely.
  • Create flexible payment plans
  • View visit charges alongside insurance coverage
  • Print monthly statements and receipts.

Warning!: Sentara Bill Pay is moving to a new platform. One-time payments can be made here until 5 p.m. on Friday, October 3, 2025.

If you need to download statements or receipts for a health savings or flexible spending account, please do so before 5 p.m. on October 3, 2025.

Starting Monday, October 6, 2025, patients with a payment plan will be able to use Sentara MyChart to make payments on their existing balance(s) utilizing the new platform.

Payment via MyChart

Sentara makes paying for care straightforward by offering several secure payment methods. Through Sentara MyChart, you can:

  • Log in to your account and view current or past statements.

  • Pay your bills online using a credit card, debit card, or bank account.

  • Set up a payment plan if you need to break your bill into smaller, more manageable installments.

  • Access detailed billing information and track your payment history.

Pay Bills As Guest

For those who prefer not to log in, Sentara also offers a “Pay as Guest” option, making it easy to quickly pay a bill without a full MyChart account. Take advantage of flexible payment options, personalized alert settings, and 24/7 access to account details.

  • Visit the Pay As Guest website: https://www.sentara.visitpay.com/#/Guest
  • Go to billing section, click on ”Pay Now” under Pay Bill As Guest.
  • Enter Guarantor details and Last Name.
  • Agree to the terms and click on ”Continue” to make payment.

If you ever need assistance, Sentara’s patient financial services team is available to answer questions, explain charges, or help you explore financial assistance options if you qualify.

You have other kinds of medical bills available to pay, they include;

  • Collection Statement
  • SMJH
  • Dedicated Care.

To learn more, visit https://www.sentara.com/billing/pay-other-bill-types-online#Collection%20Statement

Financial Assistance Programs

Sentara is committed to making healthcare accessible to everyone, regardless of financial circumstances. For patients who may struggle to pay their bills, Sentara offers financial assistance programs. Eligibility is based on factors such as income, household size, and medical needs.

You can apply for assistance through a simple application process here (https://www.sentara.com/billing/financial-assistance), and in some cases, certain charges may be reduced or forgiven. Contact Sentara’s patient financial services team for guidance on applying.

Insurance and Billing Support

If you have health insurance, Sentara will bill your insurance provider directly. Once your plan processes the claim, you’ll receive an Explanation of Benefits (EOB) from your insurer, followed by a Sentara statement showing any balance you owe.

Common insurance-related billing topics include:

  • Questions about co-pays, deductibles, or co-insurance.

  • Clarifying what services were covered versus not covered.

  • Updating insurance information to avoid delays.

If anything is unclear, Sentara’s billing specialists can walk you through your charges and work with your insurer to resolve discrepancies.

Sentara MyChart Bill FAQs

Can I see an itemized version of my bill?

Yes, you can request a detailed bill through Sentara MyChart or by contacting patient financial services.

How do I sign up for paperless billing?

Inside MyChart, go to Billing Preferences and select paperless billing to receive statements by email instead of mail.

What if I can’t pay my bill all at once?

Sentara offers flexible payment plans through MyChart. You can set up monthly payments that fit your budget.

Can I pay a bill for a family member?

Yes, with proxy access in MyChart, you can view and pay bills on behalf of dependents or family members.

How do I apply for financial assistance?

Download the application form from the Sentara Health website or request one from patient financial services. Submit required income documents for review.

Who can I call with billing questions?

You can reach Sentara’s billing support team at the phone number listed on your billing statement for personalized assistance.