Forgot Password?

Your Sentara MyChart account is the gateway to managing your healthcare. From viewing lab results and appointment notes to paying bills and messaging your care team, it gives you secure access to your health information anytime, anywhere. But what happens if you forget your MyChart password? Don’t worry—Sentara provides a secure and simple password reset process to get you back into your account quickly.

This guide explains how to reset your password, what you’ll need during the process, and answers to the most common password recovery questions.

Why Your Password is So Important

Your MyChart password is the first line of defense against unauthorized access. Since the portal stores sensitive health details, prescriptions, and billing information, Sentara requires strong authentication methods to protect your account. If you’ve forgotten your password, resetting it promptly ensures you don’t lose access to important healthcare services or leave your account vulnerable.

Official Reset Password? Get Help!

How to Reset Your Sentara MyChart Password

Sentara has designed the password reset process to be straightforward and user-friendly. Here’s how it works:

Visit the official password reset page: Go to Sentara MyChart Password Reset page (https://id.sentara.com/am/XUI/?realm=/alpha&authIndexType=service&authIndexValue=MyChartResetPassword#/).

Enter your account details: Provide your Sentara MyChart username and date of birth linked to your account. Did you forget your username? Recover it now!.

Verify your identity: Complete the on-screen verification steps. Depending on your security settings, this could include answering security questions or confirming a code sent to your email or phone.

Create a new password: Once verified, you’ll be prompted to set a new password. Make sure it’s strong—use a mix of letters, numbers, and symbols.

Log back in: Return to the Sentara MyChart login page and sign in with your username and new password.

If the reset doesn’t work or you no longer have access to the registered email, you’ll need to call the Sentara MyChart Support Help Desk for additional assistance.

Tips for Choosing a Strong Password

• Use at least 8 characters, mixing uppercase, lowercase, numbers, and symbols.

• Avoid using personal details like your name, birthday, or phone number.

• Never reuse passwords from other accounts.

• Consider using a password manager to securely store and generate complex passwords.

Sentara MyChart Forgot Password FAQs

What information do I need to reset my password?

You’ll need your MyChart username, date of birth, and the email address tied to your account.

Can I reset my password without access to my email?

If you don’t have access to your registered email, contact Sentara’s MyChart support team. They can verify your identity through other means.

How quickly will I be able to log back in after resetting my password?

In most cases, you can log in immediately after creating your new password.

What should I do if I never receive the reset email?

Check your spam or junk folder first. If it’s still missing, ensure the email you entered matches the one connected to your account. Otherwise, contact support.

Can I reuse my old password?

For security reasons, Sentara usually requires you to create a new password that is different from your previous ones.

What happens if I enter the wrong details during the reset?

If the information doesn’t match Sentara’s records, the reset will fail. Double-check your details and try again, or call support if the issue continues.

How do I make sure I don’t forget my password again?

Use a password manager, or store your password in a secure place. Avoid writing it down somewhere others can see.

Who do I contact if I can’t reset my password online?

Reach out to the Sentara MyChart Help Desk via the official Sentara Health website. Their team can walk you through recovery options.

Final Thoughts

Forgetting your Sentara MyChart password doesn’t mean you lose access to your healthcare information. With Sentara’s secure password reset tool, you can regain entry to your account in just a few steps. By visiting the official reset page, verifying your identity, and setting a strong new password, you’ll be back in control of your health data within minutes.

Keeping your password safe and memorable is essential for uninterrupted access to your medical records, test results, and appointments. And if you run into any difficulties, Sentara’s support team is always ready to help you get back on track.